We accept returns from customers in the United Kingdom within 7 days of delivery. Items must be unused, in their original packaging, and in a condition we can reasonably resell. Return postage is paid by you.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or materially different from its description, we will put it right regardless of which country you ordered from. Contact us through our contact page with your order number and clear photographs of the issue. Where a genuine fault is confirmed we will provide a replacement or a refund, and we cover the return postage. We do not charge you for our mistakes.

Items we cannot accept back

• Beauty, skincare and fragrance once the seal is broken, on hygiene grounds.
• Blind box collectibles once opened. Unopened blind boxes cannot be exchanged for a different figure, because the contents are random by design.
• Anything returned used, worn, or without its original packaging.

None of the above applies where the item is faulty. A faulty item is always covered.

Orders outside the United Kingdom

Our 7 day change-of-mind window is offered to United Kingdom customers. Faulty and incorrect items are accepted from every country we ship to.

Your statutory rights

Nothing in this policy removes or limits any right you hold under the law of your country of residence, and those rights apply regardless of anything stated above.

This matters in practice. If you are a consumer in the United Kingdom or the European Union, consumer protection law gives you a statutory right to cancel most online orders within 14 days of delivery, without giving a reason. That right sits above this policy. Where the law gives you longer or better terms than the 7 day window described here, the law wins and we will honour it.

United Kingdom consumers also have a statutory short-term right to reject faulty goods within 30 days of delivery. Again, that right applies regardless of the 7 day figure above.

How to start a return

Message us through the contact page with your order number and, if the item is faulty, photographs. We will confirm the return address and next steps. Please do not send anything back before contacting us.

Refunds

Approved refunds are issued to the original payment method. Once we have received and checked the returned item, refunds are processed promptly, and your bank or card issuer may take a few further days to show the money.